tag:status.uplead.com,2005:/historyUpLead Status - Incident History2024-03-27T20:20:24ZUpLeadtag:status.uplead.com,2005:Incident/186515982023-10-03T13:20:07Z2023-10-03T13:20:07ZIntent Data Outage<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>13:20</var> UTC</small><br><strong>Resolved</strong> - The issue with the “Intent Data” feature has been resolved.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>00:50</var> UTC</small><br><strong>Identified</strong> - Our team has successfully identified the issue that has been causing disruptions with the "Intent Data" feature. We are actively working to resolve it.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>16:02</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue with the “Intent Data” feature displaying results.</p>tag:status.uplead.com,2005:Incident/26431682019-07-01T16:18:00Z2019-07-16T15:27:38ZThis is an example incident<p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>16:18</var> UTC</small><br><strong>Resolved</strong> - Empathize with those affected and let them know everything is operating as normal.</p><p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>16:08</var> UTC</small><br><strong>Monitoring</strong> - Let your users know once a fix is in place, and keep communication clear and precise.</p><p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>16:14</var> UTC</small><br><strong>Identified</strong> - As you continue to work through the incident, update your customers frequently.</p><p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>16:44</var> UTC</small><br><strong>Investigating</strong> - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.</p>